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Frequently Asked Questions

About AC Wireless

How do I find out if AC Wireless offers service in my area?

Simply complete our sign up now form or call our office at 907-459-4902, and we can check if the location is within range of one of our towers. If it is, we will work with you to schedule a site survey to ensure service availability.

What connection speed can I expect from AC Wireless?

We currently offer five plans. They range in speed from 1 Mbps to 4 Mbps. To learn more about our plans, click here.

How easy is it to sign up for AC Wireless service?

It is a simple process. Just call our office, 907-459-4902, and we can create you an account and get a site survey set up. Every location that hasn’t had a site survey within the past 6 months will need to be re-surveyed. After the site survey is completed we will give you a call letting you know the results. If it passed, we will work with you to schedule an install time.

What if I rent?

If you are a renter, a pre-authorization form must be signed by your landlord and returned to the AlasConnect before the install can be scheduled. This form acknowledges that it is okay to mount the antenna on the property, and to run an Ethernet cable into the house.

New Account Creation

What equipment set up is used?

There are three pieces of equipment used to provide wireless internet at your location. There is an antenna/CPE (modem), Ethernet cable, and a power brick. We use two different sizes of antennas, depending on the signal strength at the location. The standard antenna we use is 16 inches in diameter.  However some locations require a two foot antenna to pass the site survey.  This antenna comes at an additional cost.

The antenna is typically mounted on your house and aimed at one of our towers. An Ethernet cable runs from the antenna into the house where it is plugged into the power brick.

NOTE: The power brick needs to be plugged into a surge protector. From there you can use another Ethernet cable to plug directly into your computer or a router.

Why do I need to provide my email address?

Our billing system requires an email address for account creation. This account will allow you to review your past payment history, update your billing information, view any forms signed, etc.

Will I be able to keep my old email address?

More than likely, yes. If you have a web-based email service such as Yahoo, Hotmail, or Google’s Gmail, you won’t have any problems on our system. However, some providers don’t allow those not on their network to send email through them. If you are coming to AC Wireless after leaving another provider, check with that provider to see if they allow this.

Why doesn't the service offer email accounts?

The current “trend” with email addresses is to have one that stays with you permanently whether you change Internet providers or move to another area. Google (Gmail), Hotmail, and Yahoo are all excellent choices to acquire a permanent email address. They are free and offer more storage space and more extensive services than most email providers.

Customer Support

What hours can I contact AC Wireless for support?

You can call our office at 907-459-4902 or visit in person during normal business hours; 8:00 A.M. – 5:00 P.M. Monday through Friday. You can also email acwireless@alasconnect.com anytime (all email messages received after normal business hours will receive a response the next business day).

What happens if my internet stops working?

Call or email us and we will troubleshoot your issues over the phone during normal business hours. If the problem cannot be solved over the phone we will schedule a time for a technician to come onsite and solve the issue.

AC Wireless monitors for large scale outages 24/7, though we are not able to respond to individual outages outside our normal business hours.

Please note that if a technician comes onsite and finds the issue to be with your personal computers or other equipment and not our antenna or equipment then you will be charged $75 per hour, minimum of 1 hour, for the amount of time on the service call.

How does billing work?

Our billing cycle begins on the first of each month. The system will automatically send out an email letting you know how much is due and attach an invoice. The cycle finishes early in the morning on the second. The system will then send a second email letting you know whether or not the debit or credit card was successfully charged. Payments can only be made with Visa, Mastercard, American Express, and Discover debit and credit cards.

Technical Details

How secure is the connection?

Your AC Wireless service uses proprietary hardware with beam-forming technology to help ensure the security of your signal. Traffic on our network is encapsulated at the packet level to ensure network segregation from other customers.

Can I have more than one computer online at the same time?

Absolutely. By using a router or switch you can have several computers on our service simultaneously.

However, when you are streaming videos, using services such as Netflix, Hulu, and HBO, and/or you have multiple large downloads running simultaneously this can cause what appears to be slowdown in network performance.  What is actually happening is your available bandwidth is being spread across multiple requests from multiple devices due to the large amounts of data required by each device.

Does AC Wireless service work with all computers?

The service works with all operating systems as long as they have a network interface device. For example, the service is compatible with all Mac OS X (Apple) and Windows based machines, and even those running Linux software. In terms of hardware, the computer has to have a Network Interface Card (NIC) with an available Ethernet port or wireless capability.