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Frequently Asked Questions

About AC Wireless

How do I find out if AC Wireless offers service in my area?

Simply complete the sign up now form, and we will let you know if we can provide you service at the address specified on the form. 

What connection speeds are available from AC Wireless?

We currently offer five plans. They range in speed from 1 Mbps to 4 Mbps. To learn more about our plans, click here.

How easy is it to sign up for AC Wireless service?

It is a simple process. Just call our office, 907-459-4902, and we can create you an account and get a site survey set up. Every location that hasn’t had a site survey within the past 6 months will need to be re-surveyed. After the site survey is completed we will give you a call letting you know the results. If it passed, we will work with you to schedule an install time.

Can I get service if I am on a rental property?

If you are a renter, a Homeowner Authorization Form must be signed by the legal owner of the property and returned via email at info@acwireless.com, or in person at our offices at 612 Illinois St, Fairbanks AK 99701, before the install can be scheduled. This form grants permission for AC Wireless to perform a site survey and pending successful results, perform a service installation. 

New Account Creation

What equipment is required for service?

A typical install includes, an antenna/dish system, Ethernet cabling, and a power brick inside the home. 

Why do I need to provide my email address?

Our automated billing system requires an email address for online account creation, and email is our method of communication with our customers. 

Customer Support

What hours can I contact AC Wireless for support?

You can call our office at 907-459-4902 or visit in person during normal business hours; 8:00 A.M. – 5:00 P.M. Monday through Friday. You can also email info@acwireless.com anytime (all email messages received after normal business hours will receive a response the next business day).

What happens if my internet stops working?

Call or email us and we will troubleshoot your issues over the phone during normal business hours. If the problem cannot be solved over the phone we will schedule a time for a technician to come to your location and solve the issue.

AC Wireless monitors for large scale outages 24/7, though we are not able to respond to individual outages outside our normal business hours.

Please note that if a technician comes on-site and finds the issue to be with your personal computers or other equipment and not our antenna or equipment then you will be charged $75 per hour, minimum of 1 hour, for the amount of time on the service call.

How does billing work?

Our billing cycle begins on the first of each month. The system will automatically send out an email letting you know how much is due and attach an invoice. The cycle finishes early in the morning on the second. The system will then send a second email letting you know whether or not the debit or credit card was successfully charged. Payments can only be made with Visa, Mastercard, American Express, and Discover debit and credit cards.

Technical Details

How secure is the connection?

Your AC Wireless service uses proprietary hardware with beam-forming technology to help ensure the security of your signal. Traffic on our network is encapsulated at the packet level to ensure network segregation from other customers.

Can I have more than one computer online at the same time?

Absolutely. By using a router or switch you can have several computers on our service simultaneously.

However, when you are streaming videos, using services such as Netflix, Hulu, and HBO, and/or you have multiple large downloads running simultaneously this can cause what appears to be slowdown in network performance.  What is actually happening is your available bandwidth is being spread across multiple requests from multiple devices.

Does AC Wireless service work with all computers?

Yes, the service works on all operating systems as long as they have a network interface device. For example, the service is compatible with all Mac OS X (Apple) and Windows based machines, and even those running Linux software. In terms of hardware, the computer has to have a Network Interface Card (NIC) with an available Ethernet port or wireless capability.