Frequently Asked Questions

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Customer Support

What hours can I contact AC Wireless for support?

You can call our office at 907-459-4902 or visit in person during normal business hours; 8:00 A.M. – 5:00 P.M. Monday through Friday. You can also email info@acwireless.com anytime (all email messages received after normal business hours will receive a response the next business day).

What happens if my internet stops working?

Call or email us and we will troubleshoot your issues over the phone during normal business hours. If the problem cannot be solved over the phone, we will make best efforts to get services restored. Services are subject to weather and environmental challenges that we can’t resolve.

AC Wireless monitors for large scale outages 24/7, though we are not able to respond to individual outages outside our normal business hours.

How does billing work?

Our billing cycle begins on the first of each month. The system will automatically send out an email letting you know how much is due and attach an invoice. The cycle finishes early in the morning on the second. The system will then send a second email letting you know whether or not the debit or credit card was successfully charged. Payments can only be made with Visa, Mastercard, American Express, and Discover debit and credit cards.